If you are an existing account holder and choose to contact us by email or post, be sure to tell us your username but do not include sensitive information such as your password, personal credit card number or EntroPay card number.

Contact Us

Existing Account Holders

We strongly recommend that you log into your account and use the secure Helpdesk facility to contact us. This is the best way for EntroPay to protect your personal and financial information when addressing your enquiry.

For General Enquiries

See below for the various ways you can contact us. Whichever way you choose, our customer support team is dedicated to sending you a prompt response.

By email:

Send a message to support [at] entropay [dot] com and receive
a response within 24 hours.

By Post:

EntroPay Enquiries
Ixaris Systems (Malta) Ltd.
The Penthouse – Suite 1
Capital Business Centre
Triq Taz-Zwejt
San Gwann SGN 3000

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