FAQ

  • What is Entropay?

    Entropay is a smart online platform, providing instant access to virtual Visa cards for private, borderless and secure payments. 

    With us, your personal information, as well as your credit or debit card numbers and spending habits are always protected. Purchases will never appear on your bank statement, and our prepaid cards protect you from fraud or suspicious charges. Cards are disposable, so you can create or cancel your Entropay cards at any time.

    Regulated by the same rigorous standards as your bank, we’re committed to keeping your money and data safe, 24/7.

  • How does Entropay work?

    Watch our introductory video and see how Entropay can help you create disposable virtual cards on the fly for borderless, private, secure online payments.

  • Can I try Entropay for free?

    It is free to sign up to Entropay. There are no upfront costs or monthly subscription fees and you can test Entropay for free.

  • How do I get started?

    It’s easy to get started with Entropay. Sign up for free as a basic user and get your first Entropay virtual card in less than 60 seconds.

  • How do I contact support?

    Our customer support team is here to help you with any issues or advice. You’ll find most answers you need in our Support Centre. For everything else, talk to a real human over email 7 days a week from 05:00 to 22:00 GMT

Support

Can’t find the answer you’re looking for?

Visit our Support Centre for help with using Entropay.

Support Centre